Refund policy

Returns & Exchanges

Last updated: September 9, 2026

We want you to be happy with what lands on your doorstep. Since every item is made especially for each order, our return policy works a little differently from a traditional clothing store.

Here are the important bits, without the legal jungle.

Can I return my order if I change my mind?

Because our products are made to order, we do not accept returns for change of mind, buyer’s remorse, or simply deciding you no longer want the item.

This helps us avoid producing clothing that may never find a home.

This does not affect any rights you may have under applicable consumer protection laws.

Can I exchange my T-shirt for another size?

Unfortunately, we cannot offer size exchanges once an item has been produced.

Each item is printed specifically for your order, so choosing the correct size before ordering is important. Please check the size guide on the product page before placing your order.

If you ordered the wrong size, contact us anyway. We may not be able to replace it for free, but we’ll always try to help find the best solution.

What if my item arrives damaged or defective?

That’s different. If your item arrives damaged, defective, incorrectly printed, or there is another production problem, please contact us within 30 days of receiving it.

Send us:

  • Your order number

  • A short description of the problem

  • A clear photo of the item showing the issue

  • Photos of the packaging if it arrived damaged

Once the problem has been confirmed, we’ll arrange an appropriate solution, usually a replacement at no additional cost to you.

What if I received the wrong item?

If we sent the wrong product, design, quantity, or something clearly isn’t what you ordered, contact us within 30 days of delivery.

Include your order number and a photo of what you received, and we’ll investigate and make it right.

Do I need to send a damaged item back?

Usually, no.

Because our products are made to order, we generally do not require damaged or defective items to be physically returned. Please contact us before sending anything back, as we do not operate a standard returns address.

What if my package never arrives?

If your order appears to have been lost in transit, contact us within 30 days of the estimated delivery date.

We’ll investigate the shipment and, when it qualifies as lost, arrange a replacement.

Before contacting us, it’s worth checking around your delivery location, with household members or neighbors, and with the local carrier. Packages occasionally develop a brief sense of adventure of their own.

What if I entered the wrong delivery address?

Please double-check your shipping address before placing your order.

If an incorrect or incomplete address causes the package to be undeliverable or returned to sender, we unfortunately cannot provide a free replacement. A new order may need to be placed at your expense.

If you notice an address mistake shortly after ordering, contact us as quickly as possible. We may be able to correct it if production or shipping has not yet started.

What if I refuse the delivery or don't collect the package?

Orders refused by the recipient are not eligible for a free replacement.

If a package is left unclaimed at a post office or carrier collection point and is returned, please contact us. We’ll look at what happened and let you know what options are available.

What about small differences in print color?

Printed products can have slight variations in color compared with what you see on a computer or phone screen.

Minor variations that fall within normal printing tolerances are not considered defects. If something looks genuinely wrong, though, send us a photo and we’ll happily take a look.

Can I cancel an order?

We start producing orders fairly quickly.

If you need to cancel or change something, contact us immediately. We’ll try to help, but once production has started we usually cannot cancel or modify the order.

How do I report a problem?

Contact us at info@armaboing.com and include your order number.

For damaged, defective, or incorrect products, please include a few clear photos so we can resolve the issue as quickly as possible.

We’ll review what happened and let you know the next step.